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What are your business hours? We are in the office Mon-Fri from 9am-5pm Central time. You are welcome to place your order on our website at any time or send us an email if you have a question. We will respond to your email questions within 1 hour between 9am and 5pm Mon-Fri. Do you sell wholesale? Yes! We sell wholesale to qualified businesses. Call our toll free number oremail us . Do you have a store? No, we have an office/warehouse location where we pack and ship your orders. This allows us to keep our overhead low. How much is shipping? We have just lowered our shipping to $5.50 for UPS Ground. Shipping is FREE for orders over $175!! We do have expedited shipping available. 3-day select $15 2nd Day Air $25 Next Day Air Saver $40 Next Day Air by 10:30am $45 How long will it take for my order to arrive? Most orders will be delivered within 3-5 business days. Special orders and personalized items can take 2-4 weeks for delivery. What if I don't like one of the products that I ordered? Contact us for return information Do you accept payments made by personal check or money order? Yes, we accept these orders via mail. Please call our toll free number or email us for the mailing address. Do you sell my personal information to other companies? No, we absolutely do not sell your information to other companies. We work hard to protect your personal information and right to privacy. We want your experience with us to be a positive one and hope that you continue to do business with us. Do you ship outside of the United States? Yes. Please be advised, your country may apply a customs surcharge or tax on imported products. All tariffs, taxes, additional shipping charges, customs fees or any other additional charges incurred during transfer are the responsibility of the customer. If you refuse to pay the duties and taxes, the package will be destroyed by customs. No refund will be issued. We are not responsible for your country's customs department or their actions.We will not issue refunds for orders refused at customs until the package is returned to our warehouse. Shipping fees will not be refunded in any instance. |
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