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Product Return Policy Information Returns of two or more products must be unopened and are subject to a minimum 20% restocking fee. Please be advised you are welcome to buy as many as you wish but understand we will ONLY refund the purchase price minus all shipping costs on 1 opened item. Returns that do not include the RMA number or are received at the improper address will be returned to the sender at the senders expense. RMA's which are not received within 10 business days of issue are void and will NOT be honored. Although there is free shipping on some orders the actual shipping charges which were incurred will be deducted from the original purchase before refunds / credits issued. Shipping charges are NOT refundable! All returns will be assessed a service and handling return fee of $10.00 per credit issued. Orders which are refused at delivery will be assessed all of the applicable fees listed above - including the return fee, our incurred shipping fees and a 20 % restocking fee. Credits are not issued until the product is received back into our shipping facility. The terms of this guarantee are subject to change with or without notice. Please follow these simple steps to complete a return refund request: Call our Customer Service department at our toll free number or email us to obtain a return merchandise authorization number (RMA) and mailing address to return the package to. Write your reason for returning the product and the RMA number on the sales receipt you received with your order or a copy of the sales receipt. RMA number MUST be written underneath your return address at the top left of the package being returned. Mail back the product PROMPTLY! in its original packaging, the receipt with reason and the return authorization number to the address supplied to you by customer service. Returns that do not include the RMA number or are received at the improper address will be returned to the sender at the senders expense. Order Cancellation Policy: All orders are automatically uploaded to our secure merchant processor which incurs fees. If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued. If you cancel your order AFTER it has been shipped, the Product Return Policy Information listed at the top of the page must be followed. Orders which are refused at delivery will be assessed all of the applicable fees listed above - including the return fee, our incurred shipping fees and s 20 % restocking fee. Fraudulent Chargeback Policy: If you place a chargeback with your credit card company for an order that you placed and received, there will be a $75.00 research fee charged to your account upon reversal of the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase and that you did receive it . NO EXCEPTIONS! - If you do not remember making the purchase - call the number on your statement next to the charge BEFORE calling your bank! Fraudulent Charges - Stolen Credit Card Purchases: We log IP strings on all orders - any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law. |
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